We've compiled a list of inquiries we often receive to help you understand our process better. The information below covers topics from ordering to delivery. If your question isn't answered here, please feel free to reach out to our customer experience team for further assistance.
When you place an order, our system assigns it to one of our trusted partner florists located near the delivery address. That local florist then prepares your selected arrangement using fresh flowers and delivers it directly. You will receive notifications regarding the status of your order.
We deliver to most urban and suburban areas across the United States through our network of partner florists. During the checkout process, you can enter the ZIP code to confirm delivery availability and any specific timelines for that location.
Yes, absolutely. During the checkout process, you will be prompted to provide a personal message. This message will be printed on a card and included with the floral delivery by our partner florist.
Our partner florists follow standard delivery protocols for residential addresses. If no one is available, they may leave the arrangement in a safe, shaded place or attempt to coordinate a neighbor's acceptance. For apartments or offices, delivery is typically made to a front desk or concierge.
Currently, our service focuses on deliveries within the United States. We are only able to facilitate orders for addresses located in the U.S. at this time.
For best availability, especially during holidays or for specific date requests, we recommend placing orders several days in advance. We do offer same-day delivery for orders placed early in the day, subject to local florist capacity and cut-off times.